Terms & Conditions 365 Casino – The Complete Guide for Malaysian Players

These Terms and Conditions ("Terms") govern your use of the online betting and casino platform operated under the name 365 casino via the website https://365casino.express and any related applications or services we may offer from time to time. These Terms constitute a binding agreement between you ("Player" or "User") and 365 casino ("we", "us", or "the Platform").

By registering an account, making a deposit, using any game or feature on the platform, or simply browsing our website, you confirm that you have read and understood these Terms and agree to comply with them in full. This includes any updates or amendments we may make from time to time.

365 casino reserves the right to amend, modify, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the platform following any amendments constitutes your acceptance of the revised Terms.

This version of the Terms takes effect from January 2026 and supersedes all previous versions. In the event of any conflict between these Terms and any of our communications or advertising materials, the Terms set out here shall prevail.

To register for and use the 365 casino platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Residing in or physically located in Malaysia at the time of using the platform.
• Not be on a self-exclusion list from any gambling platform.
• Not represent any organisation exploiting the platform for commercial purposes without prior written consent from 365 casino.
• Legally capable of entering into a binding agreement under Malaysian law.

Each individual is permitted to register one account only. Holding multiple accounts is a serious violation of these Terms and may result in the closure of all associated accounts and the freezing of any remaining balances. Information provided during registration — including your full name, phone number, and email address — must be accurate, truthful, and kept up to date should any changes occur.

365 casino reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, particularly before processing withdrawals that exceed a specified threshold. Failure to provide the requested documents within the stipulated timeframe may result in a temporary account suspension.

You are solely responsible for keeping your account password confidential. 365 casino will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence. Please contact our support team immediately if you suspect that your account has been accessed without your authorisation.

All financial transactions on the 365 casino platform are conducted in Malaysian Ringgit (RM / MYR). No foreign currency conversion is permitted or required.

Accepted deposit methods: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX via Maybank2u, and CIMB Clicks. The minimum deposit is RM 10 and are typically processed within 1–3 minutes. 365 casino does not charge any processing fees on deposits.

Withdrawals: Withdrawal requests can be made at any time, provided your account balance is sufficient and all wagering requirements have been met. Withdrawals are typically processed within 15–30 minutes. For withdrawals exceeding a certain amount, identity verification (KYC) may be required. Funds will be returned to the original payment method used for the deposit.

Deposited funds are intended for betting and gaming purposes only. 365 casino reserves the right to review and withhold withdrawals for a reasonable period where there is suspicion of fraudulent activity or a breach of Terms. In such cases, we will notify you via the email address or phone number registered to your account.

365 casino offers its members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and tournament prizes. Each bonus is subject to specific terms and conditions stated alongside the respective offer.

The wagering requirement is a core condition attached to most bonuses. It means the bonus amount received must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The wagering requirement will be clearly stated in each bonus offer.

General terms applicable to all bonuses at 365 casino:

• Each bonus may only be claimed once per offer, per account, per household, and per device.
• The welcome bonus is available to new members making their first deposit only.
• Games that qualify towards wagering requirements will be listed alongside each offer.
• 365 casino reserves the right to forfeit any bonus if there is evidence of abuse or exploitation of the bonus system.
• Unused bonuses will expire automatically once their validity period ends.
• Using multiple accounts to claim bonuses is a serious violation and will result in account closure.

The 365 casino Loyalty Programme rewards active players with points based on their betting activity. These points can be redeemed for gaming credits at rates that are set and updated periodically. 365 casino reserves the right to amend the loyalty programme terms with reasonable notice.

365 casino offers betting markets across a wide range of sports, including football (Malaysia Super League, EPL, UCL), badminton (BWF World Tour, Thomas Cup, Uber Cup, All England), cricket, and esports. Bets can be placed before a match (pre-match) or while it is in progress (in-play / live betting).

General sports betting rules at 365 casino:

• All bets are considered final once confirmed via the bet slip. Confirmed bets cannot be cancelled by the player except under specific circumstances as determined by 365 casino.
• If a match is cancelled or postponed and does not resume within 24 hours, all pre-match bets will be voided and funds returned.
• For in-play betting, 365 casino reserves the right to suspend markets at any time during a match for technical reasons or to maintain market integrity.
• All displayed odds are in decimal format. 365 casino reserves the right to amend odds prior to a bet being confirmed in the event of an obvious technical error.
• Bets that intentionally exploit odds errors or technical vulnerabilities in the system will be voided, and the account in question may be suspended pending further investigation.
• Minimum and maximum bet limits for each market are set according to match type and sports category. These limits are subject to change without notice.

For specialist badminton markets such as the Liga Badminton Malaysia (LBM), additional rules may apply. Please check our badminton betting page for more detailed market information.

Casino games at 365 casino — including blackjack, roulette, baccarat, sic bo, poker, slots, and live casino with real dealers — use a RNG (Random Number Generator) that has been independently certified to ensure genuine fairness and randomness in every game outcome.

For lottery games including 4D, 6D, Sports Toto, Keno, and digital Scratch Cards, draw results are based on official draw sources or a licensed RNG system. 365 casino cannot alter or influence the outcome of any draw.

General casino game rules:

• The minimum bet for each game is specified within the game itself and may vary depending on the game type.
• If a disconnection occurs during an active game, 365 casino will complete the current round in accordance with the game rules. Game records are stored and can be reviewed by players.
• Betting strategies that involve automated software, bots, or any method other than manual player actions are strictly prohibited at 365 casino.
• In live casino games, players are expected to treat dealers and fellow players with respect. Inappropriate behaviour in the live casino chat may result in removal from the table.
• The RTP (Return to Player) for each casino game is available within that game's information section. RTP values represent long-term averages and do not guarantee outcomes in any individual gaming session.

As a 365 casino user, you have important responsibilities to uphold in order to ensure a safe and fair experience for everyone:

• Accurate information: You are responsible for ensuring that all information provided to 365 casino is accurate, truthful, and kept up to date.
• Account security: Keep your password confidential and never share your login details with anyone, including family members.
• Responsible betting: You are betting with your own money and within your financial means. 365 casino is not liable for any financial losses you incur.
• Legal compliance: You are responsible for ensuring that your use of the 365 casino platform complies with the laws applicable to you.
• One account: You agree not to create or use more than one account at any time.
• Not acting on behalf of others: You may not place bets on behalf of another person using your account.

365 casino takes any attempt to cheat, exploit, or manipulate our systems very seriously. Players suspected of involvement in such activities will be subject to immediate investigation and appropriate action.

The following activities are strictly prohibited on the 365 casino platform and may result in immediate account closure, freezing of funds, and legal action where applicable:

• The use of bots, automated scripts, or any other technological means to exploit games or the betting system.
• Colluding with other players to manipulate casino game or sports betting outcomes (match-fixing or collusion).
• Attempts to launder money through betting activity or irregular deposits and withdrawals.
• Use of another person's information or a false identity during registration or the KYC process.
• Deliberately exploiting technical glitches or odds errors for unfair advantage.
• Abusing the bonus system through multiple accounts, rapid deposit-and-withdrawal cycles to meet bonus conditions, or low-risk betting strategies specifically designed to circumvent bonus requirements.
• Threats, harassment, or inappropriate language directed at 365 casino staff or other players.

When 365 casino closes or suspends an account due to a breach of Terms, any legitimate account balance (unrelated to the violating activity) will be returned to the player upon completion of the investigation, subject to KYC compliance.

365 casino uses 256-bit SSL on all communications between your browser and our servers. This means all data transmitted — including login credentials, payment details, and personal information — is encrypted and unreadable by unauthorised parties.

We collect the information necessary for account management, payment processing, legal compliance, and service improvement. This information will not be sold or shared with third parties for marketing purposes without your explicit consent.

In certain circumstances required by Malaysian law or court order, 365 casino may be obligated to disclose user information to the relevant authorities. In such situations, we will do so in accordance with the proper legal process.

For more information on how we collect, store, and use your personal data, please read 365 Casino Privacy Policy in full.

365 casino provides a betting and casino platform for entertainment purposes only. We do not guarantee winnings or returns to any player. All betting and casino games carry the risk of financial loss, which players must fully accept before playing.

365 casino shall not be liable for:

• Financial losses incurred by players as a result of betting outcomes or casino game results.
• Service interruptions caused by technical issues, scheduled maintenance, or events beyond our control (force majeure).
• Losses arising from unauthorised access to your account due to the player's own negligence.
• Match results or lottery draws that do not go in the player's favour.
• Any indirect, consequential, or punitive damages arising from the use of our platform.

365 casino's maximum liability to any player under any circumstances is limited to the total amount deposited by that player in the 30 days preceding the claim, subject to investigation and the decision of our management team.

365 casino takes problem gambling seriously and is committed to providing a safe and responsible gaming environment. We offer the following protective features, which players can activate from their account settings at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for a defined period.
• Session Time Limit: Set a time limit for each gaming session.
• Account Time-Out: Temporarily suspend your account (24 hours to 6 months) if you feel you need a break.
• Self-Exclusion: Permanently close your account if you feel you have a problem controlling your gambling. This is a step we fully respect and support.

If you are concerned about your own gambling habits or those of someone you know, please reach out to the 365 casino support team. We also encourage you to seek professional assistance from relevant support organisations in Malaysia. For more information, please visit the Responsible Gaming ours.

Remember: Betting is for entertainment. Never wager money you cannot afford to lose. Set your limits before you play, not after.

365 casino reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to players via their registered email or through a notice displayed on the platform at least 7 days before taking effect. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms shall first be resolved through amicable discussion. If a resolution cannot be reached, the matter will be referred to the jurisdiction of the appropriate courts.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 365 casino platform, please reach out to us via: